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How do I cancel an invoice?

If a previously generated invoice contains mistakes or needs to be changed, it can be canceled at any time. This article explains how to do that.

Steps to cancel an invoice:
  1. In the menu to the left, click on “Cases”
  2. Select the case with the invoice to be cancelled
  3. Find “Case activities” under the case overview
  4. Find the latest “Invoice” case activity
  5. Click on the “More” field (three dots) on the right
  6. Select “Cancel”
  7. Click on “Yes” to confirm
  8. A “Cancellation Invoice” will now show up in the case activities and under the “Invoices” section that you can view or download

Note: Once an invoice was cancelled, the licensee can generate a new invoice in the settlement portal.