How do I work on new findings and domains?

All new findings in the PIXRAY system are presented in the context of the domain they are on. This means that you will always see all new and previous findings as well as information about cases on that domain in one place.  The domains section of the PIXRAY system is what you see right after logging in.

A finding/image can either be new or already have been processed. A new image requires actions to be taken. Domains with new images are always shown before domains with only processed images.

Possible action to be taken on new images are: creating a case including the image, marking the image as legal or moving the image to the trash bin.

In the domains section each domain is shown in a summary view and can be expanded to the details view by clicking "Show more" at the bottom right corner of the summary view.

The summary view

The summary view gives you a the most important information about a domain at a glance: the number of new images, the total number of images, the total number of cases, the number of closed and cancelled cases, the total amount of payments collected as well as thumbnails of new images found on the domain. 

The summary view also gives you access to actions that are either domain wide or apply to all  new findings (create a case on new findings, mark all new findings as legal or whitelist the domain).

The detail view

The detail view gives you more information about the individual images that are new, have been marked as legal or have been moved to the trash bin. These information include the URLs of the individual images on the domain.

The detail view also provides basic information about the cases that may exist on the domain.

In the detail view, next to the images, you find actions that can be performed on individual images (mark finding as legal, move finding to trash and others).

Creating a case

If there is an unlicensed use of one or more images you may choose to create a case. A case may then be routed to a collection partner or to your sales department for further processing.

Upon clicking the 'Create Case with new Findings' button in a domain a popup will open and ask for all the necessary  information to start the case.

Marking new findings as legal

Licensed usages of images (or unlicensed usages that you decide not to pursue) must be marked legal in order to make them disappear from the new findings of a domain.

This can be done in 2 ways. 

To mark all new findings on a domain as legal:

1. on top of the domain's data set (visible in summary view) click 'mark new findings as legal'
2. confirm the action in the confirmation dialogue

To mark an individual new findings as legal:

1. open the domain detail view  by clicking 'show more' in the bottom right corner of the domain's data set
2. in the section showing the new findings click 'mark as legal' next to the respective finding.
   
   

Whitelisting a domain

A whole domain (as opposed to an individual finding) can be whitelisted. Whitelisting a domain will not delete the domain from the system, but whitelisted domains will be marked as whitelisted, the domains will be presented at the very bottom of your domain lists and the search for new findings on these domains may be interrupted.

In order to whitelist a domain follow these steps:

1. Click on 'whitelist domain' (available in the summary view)
2. Choose a reason in the 'Reason for whitelisting this domain' dialog

You can 'unwhitelist' a domain by clicking 'reactivate search for this domain'.